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Frequently Asked Questions

Is Hohm available outside the United States?
Hohm is not currently available outside the U.S. We understand that saving energy and saving money are worldwide concerns and we plan to make Hohm available to other countries over time. Currently, the energy model and recommendations are tuned specifically for US residences. Additionally, Hohm leverages data such as weather, building techniques, common appliances, and energy commodity pricing, based on the location of the home. We appreciate your interest and hope that you will use Hohm once it is released in your country.
Where is my utility provider? I thought I saw an announcement that my utility company was part of Microsoft Hohm.
We are proud to have announced our partnerships with Puget Sound Energy, Sacramento Municipal Utility District, Seattle City Light, and Xcel Energy, however these automated data feeds are not yet in place. We are working with these partners on their implementations and hope to have these available as soon as possible. Until then we encourage you to manually input the data from your bill. In addition, we are actively signing up other utilities and will announce these through our blog, Facebook fan page and twitter account.
How do I sign up for Hohm?
Hohm is available to anyone with a modern Internet browser and Internet access in the United States at no cost, and can be accessed directly by visiting our web site. Creating your Hohm account is easy - you just need a Windows Live ID and your US Postal Code. To get the most out of Hohm, you may want to have your recent energy statements handy, as well as some basic information about your home's structure, heating and cooling systems, and appliances.
The recommendations I've been given don't seem to match the data I've entered in my home profile. What can I do?
You may have recently changed or added to your home profile, or we may have updated the calculations we make when determining your energy report and recommendations. Check the status of your Energy Report and Recommendations on My Hohm Center, Ways to Save Energy, or the Energy Report page. If it says "Updates are available", click Update to get the latest information or calculations. After the information is updated, you can view your current energy report and recommendations on the Recommendations tab. Microsoft Hohm is in a beta period, and some recommendations may need refining. We appreciate your feedback if you notice unexpected results.
What is Hohm?
Microsoft Hohm is a free online application that helps you save energy and money. With Hohm you can better understand your home energy usage, get recommendations to conserve energy and start saving. As with any recommendation product, Microsoft Hohm will provide increasingly more accurate and relevant suggestions for energy conservation as our users contribute home energy input and feedback. One of the objectives during our beta period is to refine our tool and further increase the value our product can offer to you.

Hohm uses advanced analytics licensed from Lawrence Berkeley Labs and the Department of Energy, to give you personalized energy saving recommendations. These recommendations are tailored based on your specific household circumstances including home attributes and use of appliances and systems. You will also be able to compare your energy usage with that of others in your area. In this beta version, the Microsoft Hohm team will learn from its users and communities and will make improvements to the site and analytics.
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