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About Hohm

What is Hohm?
Microsoft Hohm is a free online application that helps you save energy and money. With Hohm you can better understand your home energy usage, get recommendations to help conserve energy and start saving. As with any recommendation product, Microsoft Hohm will provide increasingly more accurate and relevant suggestions for energy conservation as our users contribute home energy input and feedback. One of the objectives during our beta period is to refine our tool and further increase the value our product can offer to you.

Hohm uses advanced analytics licensed from Lawrence Berkeley Labs and the Department of Energy, to give you personalized energy saving recommendations. These recommendations are tailored based on your specific household circumstances including home attributes and use of appliances and systems. You will also be able to compare your energy usage with that of others in your area. In this beta version, the Microsoft Hohm team will learn from its users and communities and will make improvements to the site and analytics.
When will Hohm be available outside the United States?
Thank you for your interest in Microsoft Hohm. Hohm is not currently available outside the U.S. Currently, the energy model and recommendations are tuned specifically for U.S. residences. We understand that saving energy and saving money are worldwide concerns and we plan to make Hohm available to other countries in the future. Additionally, Hohm leverages data such as weather, building techniques, common appliances, and energy commodity pricing, based on the location of the home. We appreciate your interest and hope that you will use Hohm once it is released in your country. Please check back to the site for announcements when additional markets are available. You can also follow us on Twitter or become a fan on Facebook.
Where is my utility provider? I thought I saw an announcement that my utility company was part of Microsoft Hohm.
Automated data feeds are live for Sacramento Municipal Utility District (SMUD), Seattle City Light, and Xcel Energy. Until your utility provider is added, we encourage you to manually input the data from your bill. In addition, we are actively signing up other utilities and will announce these through our blog, Facebook fan page and Twitter account.
How do you know a house in a certain city (like Austin, TX or Boston, MA) can save X dollars?
Based on the location of a home, we can determine numerous averages including when the year a house was built, the type of heating system, and general appliance data. The default values for a house in that area are used to calculate how much money someone living in that ZIP code could save by following energy savings tips with a return on investment within 18 months. Actual homes in any ZIP code may vary significantly from the average. To get more accurate cost savings estimates, sign up for an account and enter more details about your home and your energy use, which will be used to generate energy-saving recommendations tailored for you.
What is a Hohm Score?
A Hohm Score is a number from 0 to 100 (higher is better) measuring your home's energy efficiency based on home structure and your estimated energy use. It can change over time based on your improvements to your home. Until you join Hohm, it's an estimate; it will become more accurate after you sign up and enter details about your home. Use your Hohm Score to compare your home's efficiency to other homes in your neighborhood, or see how you compare to family and friends who are using Hohm.
The recommendations I've been given don't seem to match the data I've entered in my home profile. What can I do?
You may have recently changed or added to your home profile, or we may have updated the calculations we make when determining your energy report and recommendations. Check the status of your Energy Report and Recommendations on My Hohm Center, Ways to Save Energy, or the Energy Report page. If it says "Updates are available", click Update to get the latest information or calculations. After the information is updated, you can view your current energy report and recommendations on the Recommendations tab. Microsoft Hohm is in a beta period, and some recommendations may need refining. We appreciate your feedback if you notice unexpected results.
How does Hohm work? How accurate are the recommendations it gives me?
After signing up for Hohm with your Windows Live ID and postal code, you simply enter some information about your home (for example, occupants, appliances and systems) and you will receive your energy report with personalized recommendations. The more information you provide, the more accurate and relevant the recommendations will be. The recommendations will also be refined as the beta application evolves with feedback from users, their communities and the energy industry. However, please be aware that these are just recommendations. Actual energy savings may vary, and will depend on a variety of factors, including local weather data, personal habits, and home age, size, and structure.
How do I sign up for Hohm?
Hohm is available to anyone with a modern Internet browser and Internet access in the United States at no cost, and can be accessed directly by visiting our website. Creating your Hohm account is easy - you just need a Windows Live ID and your U.S. postal code. To get the most out of Hohm, you may want to have your recent energy statements handy, as well as some basic information about your home's structure, heating and cooling systems, and appliances.
Will Hohm connect/work with my social networks and tools (Facebook, Twitter, etc.)?
Yes, in various parts of the site, you can tell your friends about different recommendations and experiences you have with Hohm. Future versions of Hohm will have even more integration to leverage the power of these communities to share ideas and stimulate conservation.
On average, how much money will Hohm save users on their electric or gas bills?
The financial savings varies widely based on the information you provide, the characteristics of your household and the changes you implement. We recommend that you run the Hohm application to determine the potential savings for your household. Note that this beta version of Microsoft Hohm will be evolving over time, so initial recommendations may not reflect the full amount of potential savings over time.
What research have you done to validate the need for Hohm?
Scientific studies have confirmed the effectiveness of energy management tools in helping consumers reduce their energy consumption. Furthermore, numerous market studies have verified consumers have a strong interest in reducing the energy consumption for economic or environmental reasons. In short, the value and need exists. Microsoft saw a need for a solution that was widely accessible and scalable tools that are user-friendly and tailored to the user's actual energy usage. Hohm attempts to meet those needs.
What is Microsoft's environmental policy?
Every company has a responsibility to be a part of the effort to solve environmental challenges. Microsoft is committed to environmental sustainability and is continuously exploring and implementing ways to reduce its effect on the environment. Please refer to our environmental page, read an overview of our commitment to responsible leadership, or review our sustainability fact sheet for more information.
Why is it called Microsoft Hohm?
'Hohm' was chosen because it is a play on the words "home" and "ohm" which is a measurement unit in the energy field.
I'm interested in forming a partnership with Microsoft Hohm or in supplying add-on applications. Where do I direct my inquiries?
We appreciate your interest. You may send email messages to us at hohmutil@microsoft.com.
How is Hohm going to work with Ford?
Hohm and Ford are partnering to make it easier to manage the energy use of electric vehicles, which are expected to rapidly increase in numbers. When electric car owners return home from work to charge their vehicles, the demand on the electric grid will dramatically increase. Hohm will make it easier for owners determine the most cost-effective time to charge electric vehicles such as the Ford Focus Electric. Using Hohm will help car owners efficiently recharge their electric vehicles, while giving utilities better tools to manage the expected changes in energy demand.

Using Hohm

On the page to sign up or create an account, what will happen if I check the box that says "This home is my residence"?
Checking this box will allow us to use publicly available data to partially complete your profile, expediting the profile completion process. We will incorporate public data about your home's age, size, and structure, as well as information specific to your area, such as local weather data and common roofing materials.
How does Microsoft Hohm know where I am located? The site seemed to know my city.
The network through which you access Hohm, and likely the computer you use to do so, has an IP address, four sets of numbers separated by periods. Usually these numbers are assigned to internet service providers in region-based blocks, which means your IP address might identify the country, region, or city from which your computer accesses the Internet.
How can I save the amount listed on the home page?
The amount listed on the home page includes the potential savings from implementing a set of recommendations for an average home in the area you specified. If you entered in an approximate size and year built, these values are considered as well in the estimated savings. These recommendations are ones that can give you a return on your investment within 18 months. However, there are tons of recommendations for you to consider ranging in cost and payback period. Once you get your Hohm account, you can view a list of energy-savings suggestions to improve your home’s energy efficiency and help reduce your annual energy spend. As you implement more and more of the recommendations, you will see your savings add up.
My energy costs are different than listed for my ZIP code. Why?
The energy costs listed for your ZIP code are estimates. Hohm displays energy costs based on the average home in an area, incorporating information such as the most common type of heating system and average home size. Your home’s energy costs may differ based on the actual characteristics of your home and how you and your family use energy.
I’ve already done some of the tips on the Energy Savings Tips page. What else can I do to help reduce my energy bill?
Good for you! You can check out the other energy saving tips and implement ones you haven’t done yet. Or peruse the Recommendations Library to see all of Hohm’s energy saving tips and recommendations. These recommendations will range in cost and payback period, but there may be some that are perfect for you and your home. Help out others with questions by sharing your experience in the Hohm community, or ask others for their tips in the Hohm forums.
How much does it cost to implement the Energy Savings Tips?
Prices for goods, materials, and labor for potential installations that might be in recommendations are included in the estimations. All of these values vary significantly—and some don’t cost anything at all! Some recommendations suggest that when you are upgrading your equipment, choose a high efficiency model. The cost for this upgrade assumes that you are replacing this item already, and only includes the costs of difference between a standard model and an efficient model. Therefore, your total costs may be higher than the estimated costs. In addition, the cost will vary based on whether you do it yourself or hire a professional. The costs are general estimates and will vary.
Where can I go to get help implementing the recommendations I see on the home page and within the Hohm site?
Local providers are listed next to each recommendation; feel free to contact them for professional advice. Or ask the growing and active Hohm community on Facebook and Twitter for their tips!
Can I compare energy usage for two locations at once?
Yes! When viewing the page for your home address, you can enter an additional address for comparison, or double-click on the map display. You will be able to compare the Hohm Score and estimated energy savings for both homes.
What does pounds (lbs) of CO2 saved mean?
When an energy-saving tip says you can save a certain number of pounds of CO2 or CO2 equivalent a year, it means your actions may prevent that amount of greenhouse gases from entering the earth’s atmosphere through decreased reliance on fossil fuels (and you may contribute less to global warming). Potential pounds of CO2 equivalent saved are directly tied to the amount of money you can potentially save annually on your energy bills by following that tip. That’s because potential CO2 equivalent savings vary by area and are based on the postal code you enter. Your home’s energy consumption is priced by the rates charged by your energy provider or averages from your area. A dollar saved on energy in your specific area translates into a certain amount of CO2 equivalent prevented from entering the atmosphere. This will vary from area to area.
Which of the energy saving tips should I start with?
Small changes at home can mean big changes in your energy bill, but it all depends on your home's characteristics and how you and your family use energy. Starting with the no-cost tips is a good way to begin. If you aren't a Hohm user today, we recommend you sign up to get more personalized recommendations and energy-savings tips. Once you have your list, you can add items to your "to do" list, mark items as completed, or take an item off the list if it is not applicable to your home. You can also jot notes next to the recommendation, including what the actual cost turned out to be. You can sort the list of tips by how much they cost or how much they will save you, and start learning how to save energy. Have questions or want to brag? Share your experiences on the Facebook fan page or on Twitter.
Why should I sign up for Hohm if I already get great tips?
We know the Internet is overflowing with advice on being more eco-friendly and energy-efficient. If you’ve already been focused on saving energy at home, some of Hohm’s topics may be familiar. However, Hohm specifically addresses consumers interested in reducing their energy consumption, and our advice is personalized based on your home’s characteristics. In this way, Hohm is highly interactive and provides a growing community of users with whom you can compare your home energy use and swap advice. You can connect to your energy providers and track your energy usage over time.
How do I get started with Hohm once I've signed up?
Once you've signed in, enter your ZIP code, and complete your home profile to access the recommendations for your home. Then, connect to your energy providers on the energy providers page, and once connected, you will have access to your historic and current energy usage data. Or, you can enter energy data manually.
Why should I tell Hohm my street address when signing up?
Entering your street address when you join Hohm gives you a jump start on completing the profile for your house. When you sign up and enter your street address, part of your profile is already completed with publicly available data to expedite the profile completion process. You must confirm that the address you enter is your residence by checking the box that says "Yes, I live here."
Is Hohm relevant for apartment and condo residents as well as single-family homeowners?
Single-family homes typically consume the most energy. While single-family homeowners may get the most value from the current version of Hohm, apartment and condo residents can also use to Hohm to learn how to save energy. If you live in a multi-family home, apartment, condominium or townhouse, there may be questions in the Home Profile that will not be relevant for your home. You can simply skip these questions and answer whatever makes sense for your home.

We have already made some changes to the home profile for customers living in apartments or condos. Specifically we no longer ask about the structure of your home nor the door and window materials and counts. In future releases, we plan to improve the experience for all types of homes.
Why don't you have any detail pages for apartments or condos?
Apartments and condos by nature contain many units in the same building, and at this time, Hohm only supports single-family residences. Detail pages are based on publicly available information, so apartments and condos may be supported in the future if data becomes available.
Can I get recommendations for more than one home?
The current release supports one home per Windows Live ID. To get recommendations for a second home, you can sign in using a different Windows Live ID. In future releases we expect that multiple homes will be supported via the same Windows Live ID.
Is Microsoft planning a mobile component for Hohm?
Yes. Some phones will be able to access Hohm at beta launch, as all of the experiences are accessible with a modern Internet browser. A mobile-optimized version is planned for future releases.
What's the product roadmap for Hohm? Do you anticipate adding features to the version 1 product?
We expect that we will learn a great deal during the beta phase, and based on that learning combined with our own insight, we will adjust our roadmap accordingly.
I can't get my home profile to be 100% complete. What's wrong?
To achieve a 100% complete profile you will need to explicitly enter and select answers to all questions presented. Answers that are left in the default state will not be counted towards your % complete, so if you want to drive up your percentage, select or enter the answer explicitly.

About the Beta

What does beta mean?
Throughout the beta period, we are providing you the Hohm application to use and comment on before we release the official first version. We intend to learn and make changes to the service. We would love your feedback and ideas to help make it great. You may notice some recommendations are not optimal and we hope you will share your feedback with us so we can improve the Microsoft Hohm experience for all.
When will the beta end?
The beta will end once a variety of quality and performance metrics are met.
What are you testing during the beta?
We are testing all aspects of the product during beta, including the user experiences and the accuracy of the recommendations.
Do you anticipate adding features to the version 1 product?
We look forward to receiving feedback and learning from you. We will use your beta feedback to inform scope and direction for our version 1 release.
How can I keep current on Hohm developments?
You can follow us on Twitter, become a fan on Facebook, and participate in our community discussions on getsatisfaction.com. To learn more, check out our Community page.
I have feedback about Hohm and its features. Where do I send my comments?
You can send your feedback through our online support or you can join our community discussions on getsatisfaction.com.
Why did Microsoft release an application if aspects are still being tested?
Microsoft is committed to environmental sustainability and believes IT can play a significant role in energy conservation. We are also committed to open dialogue with our customers and enabling people to work together to build solutions that can impact our global community. We are excited to work with our beta Microsoft Hohm users to improve the experience, the accuracy of the recommendations and to realize the impact this tool can have.
Are there any limitations with the beta release of Hohm?
We are currently in the beta release of our product. We know of a couple of experiences that can be improved and we are already working on. These include:

  • Testing- Although we have tested the Hohm service for many home types, the most exhaustive testing has been focused on single-family homes. This means that some of the recommendations for other types of homes may be off. See the Home Profile FAQ section for guidance on completing home profile questions.
  • Cross-browser compatibility- Safari and Chrome users must resize the notes field on the Ways to Save Energy page in order to edit the notes.
  • Question and cost correlation- There are some questions we ask that may not have a direct impact on energy cost estimates. In some cases, questions are used to generate recommendations. In others, we may have asked a question that is only relevant in certain home configurations or may not be referenced by our current calculators. For example, in the current beta, insulating your heating pipes will not affect your heating costs, however, a future release will take this into account.
  • Window sizing estimates- Our service recognizes if you allocate more square footage on a side of the house than is possible given your home's dimensions. We will adjust these square footage estimates in our backend calculations.
  • House shape and square footage- Based on your selected house shape and your conditioned square footage, the service will estimate the dimensions of your home, in order to avoid more complex questions. In the future we may look at other methods to more accurately simulate your home's structure.
  • Varies- For some recommendations, you will see a savings of "varies". With the data we have about your home and energy usage, we are unable to provide an estimated savings amount for your home.

We will discuss known issues and fixes on the Hohm Forums and will keep important issues in this FAQ entry. We welcome your feedback in these forums and appreciate your support in helping us improve the product during our beta period.

Home Profile

Where did these defaulted values come from? Do these prevent me from achieving a profile that is 100% complete?
Based on your location as well as certain questions you may answer, Hohm will use a set of pre-defined default values based on the average home in your area, such as the year your home was built and the type of heating system most common in your area. You may choose to keep the default values, select or enter more accurate answers or explicitly select or enter the default value. Answers that are left in the default state will not be counted towards your percent complete, so if you want to drive up your percentage, select or enter the answer explicitly.
What is the difference between the total % complete and the basic profile % complete?
The total percent (%) completion of your home profile is based on the questions you have explicitly answered across all of the categories in the basic and advanced profile. % complete does not include defaulted values.
Why might Hohm be rejecting my postal code I tried entering?
Postal codes need to be entered as valid 5-digit U.S. ZIP codes, such as 12065. If you are living within the U.S. and your postal code does not appear to be supported, you may try a nearby postal code. If you are outside the U.S., unfortunately we are unable to support you at this time but are exploring offering Hohm in other countries in future releases. Please continue to check back on the Microsoft Hohm site for updates as other countries are added.
Why does your home profile not account for some technologies or options (such as solar power, LED bulbs, and geothermal heat pumps)?
While we would like to have included all technologies and options in the beta release, some technologies or options are not yet supported. Your feedback will help us determine which should be supported in future versions. Join us on our Hohm Forums.
Why doesn't Hohm allow me to enter the number of months I heat my home?
Today, Hohm uses the average number of heating days for your location to determine heating costs. Currently Hohm doesn't ask how often a heating system is used which would be helpful in cases where a home is not in use 12 months a year (as is that case with summer/vacation homes). We are looking at that for future releases.
I live in an apartment, townhouse or condo. How can I enter profile information to get the closest estimate of my energy costs?
If you select an apartment or condo as your type of home, Hohm will limit the number of questions provided. At this time, we cannot accurately estimate your heating and cooling costs for these types of properties with our energy models. For townhouse residents, be sure to identify the shape of your house (under Quick Facts on the Structure tab) as a townhouse so we can accurately model the shared walls.
I live in an apartment or condo building with multiple floors. What do I choose for number of stories or floors?
If you select apartment or condo as your type of home on the Essentials tab, you will notice that we will no longer ask for the number of stories or floors since it is not used in the energy cost estimates for these home types.
I have multiple thermostats. What do I do?
Microsoft Hohm does not currently support multiple thermostats. If you have multiple thermostats, please specify the thermostat that controls the largest area, or select an average across your thermostats.
My house type isn't listed. How do I enter a house type?
If you are in an apartment, enter it as a townhouse. If you have a "raised ranch" house, enter it as a two-story house with a rectangular shape. Note: If your lower level is partially below-ground, as with many raised ranch houses, then there may be some small difference in the energy efficiency compared to a fully above-ground two-story.
The location of my water heater isn't listed. What do I choose?
If the location for your water heater is not listed, use the following as a guideline to estimating the best choice:

  • Select "garage" or "outdoors" if it is in an unheated, outdoor space
  • Select "basement" if it is in an unconditioned space that is warmer than outdoors
  • Select "indoors" if it is in a conditioned space that's the same temperature as the rest of your home

For example, if your water heater is in your attic and the attic is unconditioned, use "basement". If the attic is conditioned, use "indoors".
There is no support for solar water heating. What do I enter?
For those of you with solar hot water, you can select "no" for the question, "Do you pay for the energy that heats your water?" to achieve a closer estimate.
The shade section requires a tree height, but I don't have trees.
It is okay to leave the tree field blank. Just enter your other shade information. We realize this does not allow you a 100% complete profile, and we will be changing this in a future release.
How do I account for a glass panel exterior door?
If these are sliding glass doors or French doors, you can enter the number you have per side of your home. Do not count these towards the number of doors. Hohm will automatically handle these types of doors and add their approximate square footage to the window square footage on that side of your home.
How do you count doors that open into an enclosed unconditioned space, like garage doors?
A house door that opens into a garage or unconditioned space should be counted as a regular exterior door in your Hohm profile. While there may be slightly less heat loss through such a door compared to an actual exterior door, the Hohm energy model does not currently make that distinction.

Recommendations

How does Hohm determine which energy-saving recommendations are relevant to me?
The recommendations provided by Hohm are based, in part, on the complex algorithms and data from Lawrence Berkeley Labs and the Department of Energy. We take into account a wide variety of factors (over 200 variables drive the models) to determine your customized recommendations.
How are the costs, savings and benefits calculated? The site notes that "The amounts referenced are estimates and can vary significantly. Read the FAQ for more information." Tell me more.
Microsoft Hohm utilizes the advanced analytics licensed from Lawrence Berkeley Labs as well as the home energy simulation calculator devised by the Department of Energy, and incorporates over 200 variables in its estimations. The costs, savings, and benefits are calculated using specifics from your home profile, weather tendencies from your climatic region, and energy types and costs prevalent in your area. Additionally, prices for goods, materials, and labor for potential installations that might be in recommendations are included in the estimations. All of these values vary significantly, thus the potential costs, savings, and benefits may also vary significantly. Microsoft Hohm is a beta application and as with any recommendation product, it will become smarter as more people use the service and provide feedback and inputs.
The costs for upgrading equipment/appliances included in my energy recommendations seem low. Can this be true?
Some recommendations suggest that when you are upgrading your equipment, choose a high efficiency model. The cost for this upgrade can seem low. However, the calculation assumes that you are replacing this item already, and only includes the costs of difference between a standard model and an efficient model. For example, when looking at air conditioning costs, the estimate includes only the additional costs of purchasing an efficient unit, not the total purchase costs. In other words, 'when you are replacing', replace it with a high efficiency model vs. a standard model.
The recommendations I've been given don't seem to match the data I've entered in my home profile. What can I do?
You may have recently changed or added to your home profile, or we may have updated the calculations we make when determining your energy report and recommendations. Check the status of your Energy Report and Recommendations on My Hohm Center, Ways to Save Energy, or the Energy Report page. If it says "Updates are available", click Update to get the latest information or calculations. After the information is updated, you can view your current energy report and recommendations on the Recommendations tab. Microsoft Hohm is in a beta period, and some recommendations may need refining. We appreciate your feedback if you notice unexpected results.
How are potential annual savings on the home page calculated?
Microsoft Hohm utilizes advanced analytics licensed from Lawrence Berkeley Labs as well as the home energy simulation calculator devised by the Department of Energy, and incorporates over 200 variables in its estimations. Potential savings in particular are calculated using estimates for homes in your area (provided, again, by Lawrence Berkeley Labs), weather tendencies from your climatic region, and energy types and costs prevalent in your area. Only recommendations that provide a reasonable return on investment (within 18 months) are included from this calculation; that is, if the change would not pay for itself within 18 months, its potential savings are not included in the total. Potential savings may vary significantly. See the FAQ "How are the costs, savings and benefits calculated?" for more information.
How are potential CO2 savings calculated?
Hohm utilizes an extensive database of information as the basis for our calculations: the advanced Lawrence Berkeley Labs and Department of Energy residential building modeling and analytics software. Potential CO2 savings vary by area and are based on the postal code you enter. Your postal code lets us infer weather tendencies from your climatic region and energy types and costs prevalent in your area. Each type of energy used in your specific area translates into an estimate of a certain amount of CO2 equivalent released into the atmosphere.

Energy Provider Connection

My utility provider is partnered with Hohm, but I can't connect to them. Why?
Automated data feeds are live for Sacramento Municipal Utility District (SMUD), Seattle City Light, and Xcel Energy. Until your utility provider is added, we encourage you to manually input the data from your bill. In addition, we are actively signing up other utilities and will announce these through our blog, Facebook fan page and Twitter account.
How can I connect to my utility provider for automated data feeds?
You connect to providers from the Energy Providers page on the Energy Data tab. If your energy provider is partnered with Microsoft Hohm, you will see your energy provider listed. You will be asked a few questions to validate your account, such as your account number, amount of your last bill, and your service address. Your answers will be sent via a security-enhanced protocol to your utility provider. The availability of the data feeds will depend on your utility.
How long does it take to get my energy usage and billing data from my provider?
It varies, based on your utility provider. Estimated connection times range from five minutes to several hours.
How can I request automated data feeds from my energy provider?
Visit the Energy Providers page on the Energy Data tab, select "My energy provider is not listed" and then enter the name of your provider. We will pass on your request.
What happens if I change my energy provider?
You can connect to your new energy provider, and Hohm will maintain your previous data, so you can track your usage over time.
Can I pay my energy bills on the Hohm site?
No, your energy payments can only be made directly through your energy provider. However, you can view your energy statements if you have connected to your provider with automated feeds.
My energy provider already has a tool to help reduce my energy consumption, why would I use Hohm?
You may decide to use both services. We developed Hohm to coexist with other energy provider solutions, and there may be some overlap in features. Hohm was created to help fill a growing need to help consumers reduce their energy consumption. It is designed to be user-friendly, personalized, and accessible. The energy providers we work with want you to have options that best meet your needs and believe Hohm is a valid option for their customers.
I want to change or remove my energy provider connection. How do I do that?
Visit the Energy Providers page on the Energy Data tab, and click the "Discontinue my data feeds from this energy provider" link. At that time, you can specify a new energy provider. Microsoft Hohm will maintain your previous data, so you can track your usage over time. If your new energy provider is not listed you can still use the tool by manually entering your monthly energy data.
When I try to sign in, why won't Hohm take my energy account number?
Hohm uses Windows Live ID as the sign on mechanism, not your energy provider account number. The only time Hohm will ask for your energy provider account number is when you choose to connect to your energy provider for automated data feeds.
My attempt to connect to my energy provider to receive automated energy usage data feeds was unsuccessful. What can I do?
Please try the connection again. Check to ensure that you have entered your account number and other information as requested. If this continues to fail, please contact your utility provider.
I received a message that "In order to protect your privacy, we cannot accept another connection at this time. Please try again in a few minutes." What does that mean? Why can't I connect to a utility now?
To help safeguard our system, we can't allow repetitive connection and disconnection attempts. If you wait a few minutes, you should be able to continue your connection process.

Energy Usage Data

What do I need to know when entering my utility data manually?
When you enter utility data manually, please keep the following tips in mind to avoid errors:

  • Enter a new line of data for each monthly statement.
  • For each month or billing period, enter the total cost on your bill, including all charges and taxes. Hohm will use this to compute your overall average cost per kWh, which is used for cost calculations elsewhere in the site.
  • When entering numbers, do not include commas.
  • Do not enter future dates.
  • If you have solar power or another power source that results in negative energy use and cost, you can enter negative electric and cost values.

We are actively working on making improvements to this experience.
My gas bill shows usage in MCF, or thousand cubic feet, and your manual data entry takes "th." What is th, and how do I convert to th from MCF (thousand cubic feet)?
The value "th" stands for therms. This is the measure of heat energy content in the natural gas your utility sold to you. A therm is equivalent to 100 cubic feet (CCF) of gas and is the most common billing unit used by natural gas providers in the United States. To convert MCF (1,000 cubic feet) to therms (100 cubic feet) multiply the MCF by 10 before entering it into Microsoft Hohm.
I get an error when I enter a date into Hohm. How do I fix this?
Check that you are putting in the date in the following format - mm/dd/yyyy. If the format is correct and you are still seeing a problem, your computer's language and locale settings may be causing the errors.
Why can't I see the temperature line in the Comparison graph on the Energy Usage page?
If you are viewing the most recent one to two months, we may not have temperature data, as there is currently a lag in our data acquisition process. If you are viewing older data, it is possible that we do not have data for your area for that time period.
In the Energy Usage charts, I see a temperature comparison option. What is this, and how does it get the data?
This charting feature will allow you to compare your energy consumption (manually entered or from your utility provider) against the average daily temperature in your area. The temperature data originates from the National Oceanic and Atmospheric Administration.

Energy Breakdown

How is the estimated energy usage breakdown calculated?
Energy usage and costs breakdown is determined by many aspects of your home. A Department of Energy building simulator is run using the home profile information you provide. The simulator considers your home's construction, heating, cooling, lighting, appliance characteristics, and the weather in your area to predict how much energy your home uses. The energy consumption is priced by the rates charged by your energy provider or averages from your area. The accuracy of the simulation is tied to the accuracy of the information you provide. As you fill out more of your home profile the accuracy will improve. Some of the information used by the Hohm service fluctuates making it impossible to be precisely accurate. However, as the number of users of Hohm increases, the accuracy of your home's estimates will improve.
The total energy cost for my home as shown in the energy usage breakdown is not the same as the my actual energy costs. Why is that?
Hohm estimates how much energy your home most likely uses across heating, cooling, water heating, major appliances, lighting and other miscellaneous areas based on the home profile information you have provided. It is possible that your actual costs are higher or lower than the estimates based on additional information about your home not captured in the home profile, fluctuating energy costs due to seasonality factors, additional electric or gas usage not entered or gathered from your utility provider or additional energy costs from other sources such as propane or oil.
The energy breakdown reflects energy costs for an appliance I don't have, or an appliance I didn't answer questions about. Why?
Hohm uses statistical data based on averages for your ZIP code and for the number of occupants in each age range that you provided in the "Location, Occupancy and Upgrades" section. Statistics show that people in different age ranges have different water usage, for example; or statistical data might indicate that the average household in your ZIP code owns at least one TV. Although Hohm does not yet have questions about home entertainment devices and small kitchen devices, they are factored into your energy breakdown to give you a more complete picture of where you are spending money and where you can save.

Additionally, if you have left default values in your profile, the simulation will be less accurate than if you provided the information. The accuracy will improve as you fill out more of your home profile. Some of the information used by the Hohm service fluctuates, making it impossible to be precisely accurate. However, as the number of users of Hohm increases, the accuracy of your home's estimates will improve.
What does "Other Appliances" include? I see a cost associated with them that is separate from "Major Appliances."
"Other Appliances" includes items in your entertainment center, home office, and kitchen such as a DVD player, TV, video game console, computer, monitor, printer, toaster, coffee maker, or microwave. Miscellaneous appliances are included as a sub-category and could include items such as cell phone chargers or MP3 player chargers, for example.
Why is the cost for hot water in my dishwasher or clothes washer so much higher than the cost for washing?
In a washing machine, for example, up to 90 percent of the cost comes from heating the water, according to the California Energy Commission. Less energy is involved in the actual agitation.

Hohm Score

What is a Hohm Score?
A Hohm Score is a number from 0 to 100 (higher is better) measuring your home's energy efficiency based on home structure and your estimated energy use. It can change over time based on your improvements to your home. Until you join Hohm, it's an estimate; it will become more accurate after you sign up and enter details about your home. Use your Hohm Score to compare your home's efficiency to other homes in your neighborhood, or see how you compare to family and friends who are using Hohm.
How is a Hohm Score calculated?
Essentially, a Hohm Score is calculated by comparing your home's estimated and potential energy efficiency. We estimate your energy use based on data you have given us about your home or by using publicly available information about your home's age, square footage, and other publicly available characteristics. Hohm compares that to your home's potential for energy efficiency, which is calculated based on statistical data from the Department of Energy indicating the maximum efficiency your home could achieve.
How can I improve my Hohm Score?
First, join Hohm! Until you do, your Hohm Score is an estimate. Signing up and answering some questions about your home's structure will improve your Hohm Score and make it more accurate.

After you've joined Hohm, you can improve your Hohm Score by implementing the energy-saving recommendations in your Home Profile. The recommendations with the highest estimated savings will improve your Hohm Score the most.
Why is my profile already partially completed when I just started? How did you get my home's information and calculate my energy usage?
Part of your profile is already completed with publicly available data to expedite the profile completion process. We calculate an estimate for your home's energy use based on public data about your home's age, size, and structure, as well as information specific to your area, such as local weather data and common roofing materials.
How did you calculate my potential savings?
Potential savings reflect the amount you could potentially save by implementing all of the energy-saving recommendations for your home. As it is an estimate, your actual savings may vary.
How do you calculate "averages" for nearby homes, ZIP codes, cities, states, and the U.S.?
Hohm generates estimated energy use for most single-family homes in the U.S. Averages for homes in your ZIP code, city, and so forth are calculated by finding homes similar to yours in terms of age and size, compiling the energy data, and dividing by the number of homes.
You have incorrect information about my home. How do I fix this?
To correct your home's information, sign up for Hohm, claim your home, and update the appropriate questions so Hohm more accurately reflects your residence.
Why don't you have a detail page for my home?
Hohm provides detail pages for most single-family residences. However, there may not be a detail page for your home if public information is not available. The residence may be too new or may never have been sold. Or it could be a townhome, condo, part of an apartment complex, or a house that is divided into different rented sections.

Claiming

What does "Claim this home" mean? Why should I claim my home?
After providing your home address, you may claim your home, which means you will be able to update your home's property characteristics that are visible on the page, such as year built and number of bedrooms. You may have only one home claimed in system at a time. Once you have claimed your home, you have the option to share that information with others. Claim your home to compare your energy use with neighbors, and to share your energy savings to family and friends.
How does Hohm keep someone else from claiming my home?
We have measures in place to prevent invalid or bulk claiming of homes. When attempting to claim a home, users must answer questions about their home to validate ownership. A user can only claim one home at a time.
Someone else has claimed my home. What do I do?
In the event that someone has claimed your home, you can go through the claiming dispute process to challenge their ownership. On the page to claim a home, you may reclaim your home by indicating you're the owner of it and answering questions to validate your ownership.
How do I change my address if I have moved or claimed the wrong home?
On the My Account page, select the option to relinquish your claim on that home. After that, you may claim a new home.
When I try to claim my home, my name isn't listed as one of the options for the homeowner. What should I do?
Our U.S. house data is aggregated from many sources of public records. We refresh the data periodically, but some of the data sources may not have the most recent information. The homeowner should be in the best position to identify the current or previous owner of the home. When claiming a home, if you are the current owner of the home and your name is not listed, select the previous owner from the list of options.

Sharing

What will happen if I select "Please share my home's profile on Microsoft-hohm.com"?
Sharing your home profile means your Hohm Score and estimates are public. A Bing map centered on your home will be public, as well as information you provide about the year it was built, number of bedrooms and bathrooms, square feet, type of air conditioning, and type of heating. In addition, your Hohm Score (see above), energy usage estimate, and estimated savings will be public. You can un-share your profile at any time, and estimates will revert to the publicly available data.
I don't want my home's information shared. How do I remove it?
If you do not opt in to share, all displayed data will continue to be approximate, publicly available information (as it is by default). To un-share your home's information after you have opted to share it, navigate to the page to claim or share your home, and select the option to un-share it.

Energy Monitoring Devices

How do I get my energy monitoring device to work with Hohm?
At this time, Hohm only supports devices whose manufacturers have specially designed the device to communicate with Hohm. We are looking at adding additional devices in the future, but at this time, only the Blue Line PowerCost Monitor is compatible with Hohm.
The status of my device connection is "pending." How do I complete the connection?
Your device connection will be completed when your device links to Hohm for the first time. This may take several minutes depending on your device. If your device does not connect to Hohm within 30 minutes, disconnect the device through the Hohm device page and try reconnecting. If this does not work, contact the device manufacturer support site through the link provided on the Hohm device page or refer to the product specifications provided by the manufacturer of the device.
I see problems in my device data, or no data at all. What should I do?
Hohm displays data as transmitted by the device. Visit the device page for the support URL, and as the data is device-specific, contact the device manufacturer for support if data seems incorrect. If the device loses its connection, data will not be displayed and, depending on the device, might not be recaptured.
My device is connected, but I don’t see the data yet. Why?
The data for a device can take up to 5 minutes to appear in the Hohm graph.
My graphs have huge fluctuations or missing data points. Is that normal?
If you see consistent spikes in your graphs throughout the day that do not seem to match what is happening with your electric consumption, it is possible that the sensor on your electric meter is misaligned. Realign it and tighten the hose clamp just enough so the sensor unit cannot move. If you see gaps on your graph, the batteries in your sensor may be low. Replacing them may solve the problem. If the issue continues or for other electric meter issues, contact the device manufacturer support site through the link provided on the Hohm device page.

Blue Line Energy Monitoring Devices

Do I have to have a Blue Line PowerCost Monitor to use Hohm?
No, that is only one way to input your home energy data. You may also enter it manually or connect to your energy provider to use a data feed.
What information does a Blue Line device send to my Hohm account?
A Blue Line device sends nearly real-time electricity consumption data to Hohm that is highly granular. You can view your history by hour or minute, unlike currently available data from energy providers.
Can I use a Blue Line device and have a utility connection?
Yes, you can use both, and you can also use manually entered data. If there are multiple possible data feeds, you will see a drop-down list for you to select between them (no attempt is made to merge multiple data sources). By default, the one with the most recent data will be used.
If I have a wireless network at home, can my neighbors read my Blue Line data?
All communication between the Blue Line PowerCost WiFi and Hohm are encrypted using HTTPS. These communications are designed to be highly secure.

Privacy & Security

How does Hohm help protect my data?
When Hohm gathers any personal data, such as email address, home profile and information collected from utility providers, Hohm uses the Secure Sockets Layer protocol. Energy usage and billing data received from energy providers is transferred to Hohm as encrypted during delivery and then decrypted to display to you on the site. All of your personal data is encrypted in Hohm storage to help further protect your data. Finally, Microsoft Hohm will not share your personal information with others without your consent.
What is your privacy policy for this site?
Our site follows Microsoft's privacy policy, which can be found here. In addition, we operate by the following important principles:

Microsoft Hohm Privacy Principles

  • You own your home profile and control what you store in it.
  • You control how you want to share your personal home profile and your energy usage data.
  • You may opt out of promotional communication at any time.
What are the various ways data is shared and distributed?
Personally identifiable information is not shared with others unless you optionally and explicitly choose to do so. By default, no personally identifiable information is shared. Individual data may be stripped of personally identifiable information and used for calculating region averages, research by third parties, etc.

Technical Information

What support is available if I have additional questions or problems with the site?
During our beta, you can get support via our Community forums. We encourage you to visit our forums not only for technical support but also to send us feedback and suggestions. We value user feedback highly and will use it to inform future changes.
What are Hohm's system requirements?
Any Internet-enabled phone or computer with a modern Internet browser (e.g. Internet Explorer 7 or later, Firefox, Safari, etc.) and Internet access is able to use Hohm.
Why isn't Internet Explorer 6.0 supported in this beta release?
While we would like to support every available browser, we decided to focus on the most current browsers for our beta release. To get the latest version of Internet Explorer, click here.
Do I have to have a computer at home for Hohm to work?
You can create a Hohm account from any Internet-enabled phone or computer with a modern Internet browser and Internet access. If you connect to Hohm from a shared, public computer, such as those provided at libraries, be sure to log out of the site once you are finished to protect your data.
Does Hohm use any current Microsoft technology, or was it developed from the ground up?
Hohm was built using the advanced Lawrence Berkeley Labs and Department of Energy residential building modeling and analytics software. In addition, Hohm is built upon the advanced Azure cloud computing platform in order to provide scale as needed while minimizing datacenter power consumption.
What are the data sources used to support Hohm's service?
There are many groups and organizations that have supplied data and information to make this Hohm service available to you, which include: Lawrence Berkeley Labs, Energy Information Association (EIA), Washington State University Energy Extension Program, National Oceanic and Atmospheric Administration (NOAA), and MSN.
What is estimated cost?
Estimated costs are determined based on your average cost per unit for kWh or therms. This average is then multiplied by your total usage for that period resulting in an estimated cost. Thus, the estimated costs should provide a reasonable approximation of your cost of energy for that period.

Windows Live ID

How do I get a Windows Live ID?
If you do not have a Windows Live ID, visit the Windows Live ID sign-in website and create your credentials. It's free.
Why do I need a Windows Live ID to use this site?
Windows Live ID is an authentication mechanism used for security purposes. We chose Windows Live ID as the mechanism because hundreds of millions of users already have one, and it provides a unified logon experience for Hohm, Hotmail, Live Spaces, and a variety of other Microsoft properties.
Can multiple Windows Live IDs access my Hohm account?
No, you can only associate one Windows Live ID account to one Hohm account.
How do I change or reset my Windows Live ID password?
When you log into Microsoft Hohm and see the Windows Live ID sign-in screen, click Forgot your password. Then, you can change your password after either providing your secret question and answer or responding to a password link sent to your email address.

Changing My Account

Can I change the email address at which I receive Hohm communications?
Yes, you can change your email address by visiting the My Account page on the Home tab and updating the email address on file with our service. You may be asked to validate a new email address to ensure you are the owner.
I have received an email to confirm the creation of a preferred email address, but I did not request this from Microsoft Hohm. What should I do?
If you receive a "Confirm your email address for Microsoft Hohm" message, but you didn't sign up to receive communications from Microsoft Hohm, someone may have tried to use your email address. Follow the instructions in the bottom half of the confirmation email to report a misdirected email. The person who tried to use your email address will be asked to us a different email address.
What should I do if I entered a new email address, but have not received a confirmation email?
Make sure that you have typed in the correct email address. The email address may be seen on the My Account page. You may correct any mistakes by editing your email address on the My Account page. Next, make sure that the Verification email did not get filtered into the junk mail folder of your email application. In some cases emails may be accidentally blocked by anti-spam technology used by your Internet Service Provider (ISP). Contact your ISP and ask them if they are blocking email sent by 'Microsoft'. Finally, if you are still unable to receive the Verification email after three attempts, contact us.
What happens if I clicked on the confirm email link when I meant to click on the report misdirected email link?
The confirmation process is not complete until you login to a Hohm account. You may still report a misdirected email if you did not complete the confirmation process. If you still have the original confirmation email, open it up and follow the instructions for reporting a misdirected email. The instructions are located in the bottom half of the confirmation email. If you do not have the original confirmation email, follow these steps to stop messages from Microsoft Hohm. First, open an email message from Microsoft Hohm, scroll to the bottom of the email, and click on the unsubscribe link to remove your email address from the mailing list.
What happens if I clicked on the report misdirected email link when I meant to confirm my email address?
If you still have the original confirmation email, open it up and follow the instructions for confirming your email address. The instructions are located in the top half of the confirmation email. If you do not have the original confirmation email, contact us.
What happens if I clicked on the resend button too many times?
Only three email validation requests may be attempted in a 24 hour period. This limit is provided to prevent too many emails being sent in error to incorrect addresses. You should check the email address you are trying to validate and confirm that it is correct.
What should I do if I move?
Information for your previous residence will remain accessible, so you can keep your previous usage data. In the near future, you will be able to add multiple residences to your single Hohm account. Until then, simply create a new residence in a second Hohm account using a new Windows Live ID account. To get a new Windows Live ID account, go to the Windows Live ID sign-in website, click sign up, and base your new Windows Live ID on an email account that is different from the one associated with your current Windows Live ID.
How do I delete my account?
Visit the My Account page on the Home tab, and click the "Delete my Hohm account" link. You will be asked to confirm this since deleting your account removes access to your home profile, account details, energy usage, and personalized energy report.
Does deleting my account remove my utility usage information?
Yes. As soon as you delete your account on the My Account page, we will discontinue ongoing data feeds from your energy provider and will remove all your personal usage information. Once you delete your account, you will no longer be able to access utility usage information on Hohm.
I don't see the "Delete my Hohm account link" on My Account page. What do I need to do to delete my account?
If you are unable to see the "Delete my Hohm account" link, you are connected to one of more energy providers. Before you can delete your Hohm account, you need to discontinue your data feed requests on the Energy Providers page for both electricity and gas. After these requests have been received by your providers, you can return to the My Account page and you will see an option to delete your Hohm account.

Glossary

ACCA
Air Conditioning Contractors of America
AFUE
(Annual fuel utilization efficiency) The most widely used measure of a furnace's heating efficiency which measures the amount of heat actually delivered to your house compared to the amount of fuel you supply the furnace. For example, a furnace with an 80% AFUE converts 80% of the fuel to heat, while the other 20% is lost.
Asbestos
A naturally occurring yet toxic silicate mineral with long, thin fibrous crystals used through the 1970s to fireproof roofing and flooring, for heat insulation, and for a variety of other purposes.
Baseboard heater
A system in which either electric resistance coils or finned tubes carrying steam or hot water are mounted behind shallow panels along baseboards. These rely on passive convection to distribute heated air in the space.
BTU
(British thermal unit) A measure of the heat required to raise or lower the temperature of one pound of water by one degree Fahrenheit. This unit of measure is used to represent furnace and air conditioner capacity.
Capacity
The amount of heat or cooling your heating system or air conditioner is capable of generating per hour, expressed in BTUs.
Carbon dioxide (lbs of CO2)
An amount of carbon dioxide (CO2) that enters the earth's atmosphere due to the burning of fossil fuels such as gas, oil, or coal. The build-up of carbon dioxide and other gases in the atmosphere, known together as CO2 equivalent, contributes to global warming. (Carbon dioxide can also enter the atmosphere naturally, through the carbon cycle.) American Forests estimates that the average U.S. single-family home, for example, emits 17,740 lbs. of CO2 annually due to electricity use. An estimated 27 trees are needed to absorb that amount of CO2 - the equivalent of taking 2 cars off the road.
CFL
Compact fluorescent light. A type of lightbulb that uses 66% to 75% less energy than a standard incandescent bulb and may last up to 10 times longer.
Crawlspace
A shallow, unfinished space beneath the first floor of your house or under the roof especially for access to plumbing and wiring.
Double-hung window
A window consisting of an upper and lower sash that slide vertically in separate grooves in the side jambs or in full-width metal weatherstripping. These are perhaps the most familiar window type.
Duct
A pipe, tube, or channel that adds or removes air from your house. These can be preinsulated, metallic, nonmetallic, flexible, or rigid.
ECM
(Electronically commutated motor) A motor used in furnace blowers that uses less energy than a typical electric blower or condenser fan motor. Rather than starting at 100% immediately, these motors ramp up and ramp down, which reduces humidity. These motors also run at or near ambient temperature rather than outputting extra heat.
EnergyGuide label
A yellow label created by the Department of Energy and placed on some retail appliances and systems that estimates how much energy an appliance uses. This label appears on clothes washers, dishwashers, refrigerators, freezers, water heaters, window air conditioners, central air conditioners, furnaces, boilers, heat pumps and pool heaters.
Energy Star
A voluntary labeling program introduced by the EPA in 1992 to identify and promote energy efficient products to reduce greenhouse gas emissions.
Envelope
The insulated barrier that separates the inside of a home from the outdoors.
Floor joist
A floor support made of wood, steel, or concrete that runs horizontally under a floor between supports, such as walls, beams or girders.
Heat strip
A simple device resembling the heating elements in a toaster that is commonly used in baseboard/wall heating, as a central electric furnace (often in combination with an air conditioner), and as supplemental heat for heat pumps.
Hibernate mode
A power mode for electronic devices such as computers that conserves power by copying system data to the hard drive and then completely turning off the computer. When the computer exits hibernate mode, it returns to the same operating state it was in before entering hibernate mode.
High-efficiency
Describes home appliances and equipment that have an Annual fuel utilization efficiency (AFUE) rating of 87% or higher.
HSPF
Heating System Performance Factor.
Kilowatt
A standard unit of electrical power equal to one thousand watts.
Low-E
Low-emittance or emissivity. The ability of a material surface to emit radiant energy. Emissivity values closer to 0 emit less heat versus objects with higher values.
(Low-E) coating
A coating of microscopically thin, virtually invisible, metal or metallic oxide layers deposited on a window or skylight glazing surface primarily to reduce the U-factor by suppressing radiative heat flow.
Premium-efficiency
Describes home appliances and equipment that have an Annual fuel utilization efficiency (AFUE) rating of 92% or higher.
R-value
A measure of thermal resistance. The number in this value relates to the thickness of the insulating layer or insulation. The higher the number, the more effective the insulation.
SEER
Seasonal Energy Efficiency Ratio. A rating system that measures the efficiency of air conditioning systems as measured by output in BTU divided by input in watt-hours. The higher the SEER, the more efficient the unit.
Slab foundation
A building foundation consisting of a flat concrete pad poured directly onto the ground and separated from the soil by a lining and gravel.
Sleep mode
A low power mode for electronic devices such as computers which saves significant electrical consumption compared to leaving a device fully on and idle but allows the user to avoid having to wait for a machine to reboot.
Therm
A quantity of heat energy equal to 100,000 British thermal units (BTUs). It is roughly equivalent to burning 100 cubic feet of natural gas and is roughly equal to 29.3 kilowatt hours of electrical energy.
Vapor retarder
A specially treated paper, plastic sheeting, or low permeance paint that prevents condensation of water vapor inside wall or ceiling materials, preventing trapped moisture that can damage wallboard, paint or a structure.
Weatherstripping
A strip of material that covers the joint of a door or window and the sill, casing, or threshold to exclude drafts. Weatherstripping can be made of vinyl, felt, foam, or metal.
Whole-house fan
A large fan that is installed in the ceiling of your house under the attic to move heat from the living areas of your house into the attic or to the outdoors. These fans create airflow that brings cooler outside air into your house through windows and other ventilated areas. Whole-house fans quickly replace indoor air with air at outdoor temperatures. This can really help cool your house if you live in an area where nighttime temperatures are significantly lower than daytime temperatures.

Hohm Forums

There may be others with the same question. Check out our Hohm Forums to see answers to questions from our community. We actively participate in our Hohm community.

Contact Us

Do you have other questions about Hohm that aren't addressed in the FAQ or on the Hohm Forums? Contact support with your question.